Terms & Conditions

Anabela Grilo provides professional administrative, organisational, coordination and support services, which may include:

• Executive Assistance
• Personal Assistance
• Administrative Procedures & Support
• Coordination & Follow-up
• Professional Liaison & Support
• Office & Operations Support

The exact scope of services depends on each client's needs and is agreed individually. Services may be provided remotely and, where specifically agreed, through other appropriate arrangements.

Prospective clients may contact Anabela by email, WhatsApp or other available communication channels to discuss their needs.

An initial enquiry does not guarantee the acceptance of a project or create a contractual obligation. Where appropriate, Anabela may provide a proposal, quotation or description of the scope of work. A service engagement begins only after the relevant conditions have been agreed by both parties.

The agreed scope of work may define, depending on the project:

• services to be provided;
• priorities;
• expected deliverables;
• deadlines or timeframes;
• communication arrangements;
• fees and payment terms;
• any other conditions relevant to the specific engagement.

Additional tasks or changes to the original scope may require prior agreement and, where applicable, an adjustment to the fee or timeframe.

Clients are responsible for providing accurate, complete and timely information reasonably necessary for the performance of the agreed services.

Clients are also responsible for ensuring that they are authorised to provide any documents, information, access or instructions given to Anabela for the purpose of performing the requested work.

Delays or difficulties caused by missing, inaccurate or incomplete information supplied by the client may affect deadlines or the completion of tasks.

Confidentiality is a fundamental part of the professional relationship. During the provision of Executive, Personal or Virtual Assistance, Anabela may have access to confidential professional or personal information provided by the client or made available with the client's authorisation.

Examples may include:

• calendar and meeting information;
• professional contact details;
• documents and administrative information;
• travel arrangements;
• reservations;
• supplier and service-provider information;
• personal appointments and practical arrangements;
• information relating to business operations;
• other information necessary to perform a task requested by the client.

Such information will be treated confidentially and used only to the extent necessary to perform the agreed services, subject to applicable legal obligations.

When specifically requested or authorised by the client, Anabela may communicate with third parties on the client's behalf. These may include:

• suppliers;
• hotels and travel providers;
• service providers;
• professional contacts;
• lawyers, accountants, banks or other professional contacts;
• organisations or individuals relevant to a specific administrative or coordination task.

These communications are made only for the purpose of carrying out the task authorised by the client.

Anabela's services are administrative, organisational, coordination and support services. These services do not constitute legal, accounting, tax, financial, medical or other regulated professional advice.

Where a matter requires specialist or regulated professional advice, the client remains responsible for obtaining advice from an appropriately qualified professional.

Fees, payment terms and any other commercial conditions are agreed with each client before the relevant services begin and may be included in a proposal, quotation, service agreement or other written communication.

Any additional work outside the agreed scope may be subject to a separate agreement.

Where services are ongoing or scheduled, cancellation, changes or termination will be governed by the terms agreed between Anabela and the client for that specific engagement.

Reasonable notice may be requested where necessary to manage scheduled work and commitments.

The website's original text, visual identity, photographs, graphics, logo/monogram and other original materials are protected by applicable intellectual property rights. Visitors may consult the website for personal and professional information purposes.

Reproduction, distribution, modification or commercial use of website content without prior authorisation is not permitted, except where permitted by law.

For work created specifically for a client, ownership or permitted use will depend on the nature of the work and the terms agreed for that specific engagement.

Reasonable care is taken to keep the information on the website accurate and up to date. However, the website provides general information about Anabela's professional profile and services and does not replace a specific proposal or individual agreement.

Information about services may change over time.

The website may contain links to third-party platforms and services, including LinkedIn, Instagram, Facebook and WhatsApp. These platforms are operated independently by third parties and are subject to their own terms and privacy policies.

Anabela is not responsible for the content, availability or privacy practices of third-party websites and platforms.

Reasonable efforts are made to keep the website available and functioning correctly. However, continuous availability cannot be guaranteed and temporary interruptions, maintenance, technical failures or events beyond reasonable control may occur.

Anabela is not responsible for losses resulting solely from:

• reliance on general information published on the website;
• temporary unavailability of the website;
• technical problems beyond reasonable control;
• inaccurate or incomplete information supplied by a user or client;
• actions taken independently by a client or third party.

Nothing in these Terms & Conditions excludes liability where it cannot legally be excluded.

Personal data is processed in accordance with the Privacy Policy.

Where applicable under Portuguese consumer law, consumers may have access to Alternative Dispute Resolution (ADR/RAL) mechanisms. The competent ADR entity will depend on the applicable legislation, the nature and geographical scope of the service, and any applicable sector-specific rules.

Further information about the Complaints Book is available on the dedicated Complaints Book page of this website.

These Terms & Conditions are governed by Portuguese law, without prejudice to any mandatory rights or protections applicable to consumers under Portuguese or European law.

These Terms & Conditions may be updated from time to time to reflect changes to the website, services or applicable legislation.

Last updated: September 2026