Legal
Complaints Book
If you wish to submit a formal complaint, you can do so through the official Portuguese Electronic Complaints Book platform.
The Electronic Complaints Book is the official channel available to consumers and users for submitting complaints to the relevant authorities.
How to submit a complaint
To submit a complaint electronically, access the official Electronic Complaints Book platform and follow the instructions provided there.
The platform is operated by the Portuguese public authorities and allows consumers and users to submit and consult complaints electronically.
Important information
The Electronic Complaints Book has the same legal validity as the physical Complaints Book.
For information about the Electronic Complaints Book, its use and applicable procedures, please consult the official platform.
Alternative dispute resolution
Where applicable, consumers may also have access to Alternative Dispute Resolution (ADR/RAL) mechanisms under Portuguese consumer law.
Information about the applicable ADR entity will be provided where required, according to the nature and geographical scope of the service and the applicable legislation.
Contact
Executive & Personal Assistant | Virtual Assistant | Office Manager
Email: anabelagrilo.virtualassistant@gmail.com
Belém, Lisbon, Portugal